Statutory withdrawal
Where a statutory withdrawal right applies, consumers may notify Benihaus within the applicable period, normally 14 days after delivery for EU distance sales.
Voluntary Benihaus returns
Regardless of statutory exceptions for goods made to consumer specifications, Benihaus offers the voluntary 21-day return request described on the return page for eligible made-to-order catalogue products.
Handmade size variation
For a handmade rug, the final dimension can vary by up to 5 cm with the wool and weaving tension. This natural variation is part of the craft and is not a defect; the atelier confirms the specification before payment.