Are Benihaus rugs handmade?
Yes. Our rugs are made by hand in Morocco. Natural differences in wool, pile, colour, and geometry are part of an authentic handmade piece.
How long does a rug take?
Ready-to-ship pieces follow the product promise. Made-to-order rugs usually need 3–6 weeks of weaving and quality control, followed by insured delivery normally taking 9–13 days.
Can I return a made-to-order or custom-size rug?
Yes. Benihaus accepts eligible manual return requests within 14 days after delivery, including made-to-order and custom-size catalogue rugs. Contact us before shipping; the item must be clean, unused, and undamaged.
What does the reweave warranty cover?
Our lifetime craftsmanship warranty covers structural weaving faults, manufacturing faults, loose fringes, and qualifying transport damage. We repair, reweave, reknot, or remake where appropriate. Natural variation, normal wear, misuse, and unsuitable cleaning are excluded.
How are taxes and duties handled?
The selected region, currency, and tax treatment are shown before payment. EU prices include configured taxes and customs handling. Outside the EU, import VAT, duties, or carrier fees may apply unless checkout expressly says they are included.
What is the custom design fee?
Submitting a design brief and receiving an atelier review is free. If you continue, the final price in your region’s currency is shown before payment.
Handmade size variation
For a handmade rug, the final dimension can vary by up to 5 cm with the wool and weaving tension. This natural variation is part of the craft and is not a defect; the atelier confirms the specification before payment.