Offre artisanale d'été: -10% sur vos tapis sur mesure + livraison offerte dès €450
FAQ

Frequently Asked Questions

Answers about Benihaus rugs, custom orders, shipping, returns, payment, and care.

Are Benihaus Rugs Handmade?

Yes. Benihaus focuses on handwoven Moroccan rugs. Natural variation in wool, color, pile, and geometry is part of the character of a handmade piece.

Can I Order A Custom Size?

Yes. Many rug designs can be made to order in a custom size. Use the calculator as a starting point, then send room measurements, furniture layout, preferred tassels, and the delivery country.

What Is Ready To Ship And What Is Made To Order?

Some variants may be in stock and ready to ship. Other sizes or designs are made after the order is confirmed. The selected variant should show the relevant delivery promise before checkout.

Do You Ship Internationally?

Yes. Products ship from Morocco. Delivery timing, duties, and carrier handling depend on destination, order type, and size. Free insured delivery is available from the regional threshold shown in the cart and checkout.

When Is Shipping Free?

Free insured delivery is configured in Medusa by region and currency from an EUR 450 base threshold: EUR 450, GBP 399, USD 539, CAD 759, AUD 769, NZD 919, SEK 5179, DKK 3499, NOK 5109, CHF 439, JPY 87329, and AED 1959.

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