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Tracking Updates
Tracking details are sent by email when a parcel is prepared and registered. The tracking page checks the shipment reference and shows the latest available carrier status when the integration has data.
Made-To-Order Timing
Made-to-order rugs are tracked after production and dispatch, not immediately after purchase. Before dispatch, order updates are sent by email as the piece moves through confirmation, weaving, finishing, quality control, and shipment preparation.
Need Help?
Contact support with your order number, shipping email, and destination country if the carrier link has not updated after the first scan cycle.