Customer Care
Use the contact form for product questions, delivery updates, custom sizing, aftercare, or a question before checkout. Cancellation and statutory withdrawal requests must use the CancelStack workflow on the withdrawal page. If you already ordered, include the order number and the email used at checkout.
Specialist Requests
Trade quotes, designer partner information, press questions, and custom rug requests are routed separately so the right team member can answer with project context.
Support Hours
Benihaus replies by email. Urgent order questions should include photos, measurements, delivery country, and any carrier or payment reference available.