Overview
At Benihaus.com, we do everything we can to make your shopping experience as smooth and satisfying as possible. Our shipping policies provide clarity and security, covering everything from delivery times to customs fees and taxes.
Pre-Shipping time
Production (Not Included in Delivery Time):
Our rugs are meticulously handcrafted, requiring a production time of 3 to 6 weeks. This is the time needed to craft your custom Beni Ourain rug with the utmost care.
Handling:
After production is complete, your order will undergo processing for 1 to 3 days (Monday to Sunday) to prepare and package it for shipment.
Shipping times
Please note that the following delivery times begin after the completion of production and handling.
- Germany: 3 to 5 business days (
- Europe (including the UK): 3 to 6 business days.
- North America and Australia: 2 to 4 business days.
Shipping Costs
- Germany & Europe (including the UK):
- Free Shipping on orders over €450
- Standard Shipping: €45 for orders under €450
- North America and Australia:
- Free Shipping on orders over €450
- Standard Shipping: €60 for orders under €450
Customs duties and taxes
- Europe: Customs duties and taxes apply.
- US, Canada & Australia: Customers are responsible for any customs duties and taxes.
- Rest of the world: Customs duties and taxes may apply depending on your country’s regulations.
Important Note on Delivery Estimates
The estimated delivery time provided does not include the 3 to 6-week production period required to create your custom rug. Once your rug is ready, you will receive an email with a tracking number to follow your package’s journey to your location.
Shipment tracking
Once your order has been shipped, you will receive an email with a tracking number to follow the progress of your parcel.
Delivery problems
If you have any problems with your delivery, please contact our customer service at [email protected].
Frequently asked questions
How do I know if my order has been shipped?
You will receive a shipping confirmation email with a tracking number as soon as your order has been shipped.
Do I have to pay customs duties and taxes?
Yes, customs duties and taxes apply to orders in Europe, North America, and Australia. Customers are responsible for these charges.
What should I do if I need to return my order?
Information regarding returns, including eligible items for return and detailed instructions, can be found in our return policy.
For further questions, please visit our FAQ page.
Customer service
For any further questions or assistance, please feel free to contact us at [email protected].
Thank you for choosing Benihaus. We are committed to providing you with the best possible service.
