Help and Live customer service
We are here to address all your concerns regarding quality, delivery and payment.
Email Support
info@benihaus.de
24/7 WhatsApp
+49 15754078931
Opening hours
Open until 22:00
Benihaus
Munzinger Straße 1a, 79111 Freiburg, Germany
Rue majorelle 40000 Marrakech Morocco
What can we help you with?
Whether you’re looking for product recommendations, have pre-purchase questions or just want to share a fun story, we’re here to chat. Get in touch using the contact form below.
Customer Care
Use the contact form for product questions, delivery updates, custom sizing, aftercare, or a question before checkout. Cancellation and statutory withdrawal requests must use the CancelStack workflow on the withdrawal page. If you already ordered, include the order number and the email used at checkout.
Specialist Requests
Trade quotes, designer partner information, press questions, and custom rug requests are routed separately so the right team member can answer with project context.
Support Hours
Benihaus replies by email. Urgent order questions should include photos, measurements, delivery country, and any carrier or payment reference available.